Return policy

FREE RETURNS*

At Blackpines, we want you to feel confident when ordering your items. Indeed, buying certain products online, such as a helmet, a pair of gloves, a jacket or trousers, for example, can be unsettling when it comes to choosing the right size.*

Rest assured!

If, despite the information and advice available on our product pages, the item you receive doesn't suit you, there's no need to worry!

Because we want to provide you with the best service and ensure that you are completely satisfied with your purchase, Blackpines.fr offers you free returns* (for France only).

Thus, to allow you to place your orders with complete peace of mind, and to receive your package without the slightest apprehension, we guarantee you the possibility of returning your item free of charge within 30 days of receipt.

Please note: after 30 days, it is no longer possible to return an item.

Free return criteria*

  • *free return: return shipping costs are covered by Blackpines.fr for France only;
  • return period: within 30 days of receiving the item;
  • item condition : to be eligible for a free return, the item must be returned to us new (unused), complete (with all accessories) and in its original packaging;
  • Please note: All made-to-order items and all personalized products such as the Beringer brand or YSS and Ohlins shock absorbers can only be returned and exchanged if the product shipped is not compliant with the order placed.

What we offer you

  • Either an exchange for your item.
  • Either a voucher for the value of the returned item;
  • Either a refund for your item, excluding initial delivery costs.

Return procedure

  • How do I take advantage of free returns?
  • How to choose between exchange, voucher or refund?

Rest assured, the free return procedure is very simple. Just send us an email at contact@blackpines.fr indicating:

  • Your order number;
  • The item you wish to return;
  • The reason;
  • Your choice regarding the return, exchange, voucher or refund.

A return label ready to be printed will be sent to you in response to your email.

Refund policy (if applicable)

Once the item has been received and checked, we will send you an email confirming receipt. You will be immediately informed of our decision regarding the approval or rejection of your refund request.

In case of partial refund, if the amount of the delivered and kept items is less than €70, a minimum flat fee of €6.90 will be deducted from your refund.

If your request is approved, the refund procedure will be carried out within 5 working days, to the original payment method.

If the refund is not approved, we will contact you.

Late or missing refunds (if applicable)

  • Contact your credit card company: there may be a delay before your refund is officially posted;
  • Then, contact your bank: there is often a processing time required before a refund is posted.

If, after completing these verification steps, you still have not received your refund, please contact us via .

Thank you for choosing Blackpines for your online purchases.