Frequently Asked Questions
Need information about our products, our services, what procedure to return an item, place an order, warranty... all the answers to your most frequently asked questions are here:
All the products in our catalog are available exclusively online on our website blackpines.fr. If you want to meet us, we participate in some motorcycle events. Follow us on the networks and on our blog to be informed.
We have all experienced one day a seller who has no idea how the item he is selling us works. The desire to personalize your motorcycle is becoming more democratic and is for everyone. Depending on the preparation planned and their knowledge, benefiting from the advice of a specialist is a real plus. At Blackpines Café Racer , we perfectly master all the stages of preparing and customizing a motorcycle. Based on the experience of our own workshop, we can accompany you from the beginning to the end of your project: from the choice of accessories to the reassembly of your Café Racer.
You can access our general conditions of sale in the lower banner accessible at the bottom of the pages of our site.
Our customer service is at your disposal by email or messaging. Prefer email via our contact page . We will provide you with an answer within 48 hours from Monday to Friday. Even if we can talk about motorcycling non-stop from morning to evening, we still rest at night and on weekends, but don't tell anyone ;-)
Absolutely. The majority of accessories available on the Blackpines.fr website are universal. They can therefore be mounted on most motorcycles. Note that for spare parts dedicated exclusively to certain specific models, the indication is clearly indicated in the title of the product and in the technical description of our product sheets.
If you encounter technical difficulties or if you wish to obtain additional information, our after-sales service will do its utmost to help and advise you. Within the limits of the possibilities by mail.
It is with pleasure that we will advise you in your choices. Submit your project to us, we will share our experiences and help you. If it turns out that one or more desired items are not available in our online store, no problem. We work with the largest French and European suppliers and can satisfy your requests. We know the problems encountered on a preparation so we will be present to allow you to find the perfect accessory for your motorcycle and advise you in the choice of your accessories .
You want to be inspired by models of motorcycles already made and you don't know which parts have been used? Contact us , we can help you by offering you the list of elements you will need to make your project a reality. If you wish, we can draw up an estimate to assess the necessary budget.
Absolutely. In case of unavailability of the desired item, you can pre-order it by sending us a simple request by email and receive it as soon as it is available again.
No problem. All you have to do is give us the reference of your article, or a photo of the product in question, and we will find it for you at the best price.
The vast majority of orders are shipped within 2 days and delivered within 48 hours of shipment ( delivery ). If you notice a longer delay, it happens that certain products are being restocked, causing delays in delivery beyond our control. If, however, your order is very urgent, let us know your deadline requirements, we will find the best solution together.
The absence of one or more items may be due to a balance which will be automatically mentioned on your invoice. Otherwise, in case of forgetting, we will send you the missing product as soon as possible.
Yes it's possible. On Blackpines.fr you can pay in 2 or 3 installments free of charge with our payment partner alma or up to 4 installments with Paypal.
All products in the Blackpines catalog are guaranteed for 2 years. After receiving your package, if your item is defective or if you find a defect, please let us know and we will give you the procedure to follow. As soon as your product is returned and checked, it will be replaced for you.
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Returns and Exchanges
How do I return an item for a refund or exchange?
You have 14 days to return an item. It must be unused and returned in its original packaging. You will find the full details of the return procedure on our dedicated page: return and refund .